Welcome, Valued North American & International Customers
You will notice we have no shopping cart on our website; this is because we like to communicate with our Customers before a transaction is completed, to make sure that you are getting exactly what you want and need.
Beginner Builders: If you are a Beginner Builder and you do not know exactly what you will need, please feel free to email us at firstname.lastname@example.org and we will help you select the items you will need to build the musical instrument you desire. Thank You for your interest in our quality tonewoods. All prices are in Canadian Dollars.
Experienced Builders: If you are an Experienced Builder, please email us the Item numbers (or product name) and quantity for each item with your mailing address included, and we will respond by emailing you a secure Quote with Payment Request with your total owing including shipping, which will also contain a secure link which when clicked on will take you to our Secure Payment Page, when payment is made a electronic invoice will be generated that you can print. Your order will be shipped the same day or next day. When your order has been shipped, we will then email you our company invoice marked Paid, this email and invoice will also contain Tracking information for your package, so you can track your package online yourself. Shipping will be by Expedited or Regular Mail unless otherwise requested. Thank You for your interest in our quality tonewoods. All prices are in Canadian Dollars.
Secure online shopping is guaranteed. Your information is assured through the #1 secure online payment system, Paypal. Your information is protected by SSL with an encryption key length of 128 bits. (the highest level of online security commercially available. Why do we use Paypal for all of our Credit Card processing? Simple, it is the best and most secure online payment system there is, online security is their business, so we left it to the professionals.
Shipping Options: We offer a full range of global shipping options from Mail Order, Purolator, UPS, DHL, Fedex, Air Freight and Ocean Freight. Orders are shipped by Regular or Expedited Mail unless otherwise advised by the Customer. Delivery times dependent upon service option used. For delivery times please see Canada Post website, www.canadapost.ca or your choice carriers delivery times. We welcome any questions. our Sales Dept. will quickly answer your email
Paying by Mail: Please first email us with the Item #s of the products you wish to order (include your mailing address), we will respond with a printable invoice you can print and send by mail with your money order or check to our mailing address.
Return Policy: In the rare case that we've made a mistake with your order, we correct the error at no charge. We also insure your packages, so if one does not arrive we will reship it to you at no charge. If any item fails to meet your expectations, you may return it, unaltered, for a refund or exchange.
Standing Order Service
We offer this service to our small, medium and larger customers.